My Account - FAQs
- How can I reset my password?
- How can I change the email address on my account?
- How can I update my profile?
- I have multiple accounts - can they be merged?
- How can I unsubscribe from marketing emails?
- When can I expect to receive a reply to my query?
How to Collect Points with Tigers
How to Collect Points with Retail Partners
- How can I earn points with retailer partners?
- Is shopping through ROARwards more expensive than shopping directly with the retailer?
- How can I make sure I receive my points?
- What is a cookie and how do cookies work?
- How do I clear my cookies?
- What will stop me collecting points with a retail partner?
How to Spend Points
- What is the value of ROARward Points?
- How do I use my points to buy Tigers Season Tickets, Match Tickets, Official Memberships, Camps and Tours?
- Do I need enough points to cover the full purchase price?
- Can I spend points on my Season Ticket if I pay by direct debit?
- Can I use my ROARwards points to save money on merchandise?
- Are there any restrictions around spending points?
Refer a Friend
- How can I Refer a Friend?
- How will I know if my friend has signed up?
- Is there a limit on how many friends I can refer?
- When is the £5 paid into our accounts?
- What does 'paid points' mean?
- What transactions count towards Refer a Friend?